THE Acting Chief Operating Officer (Ag. COO) of Bi-Courtney Aviation Services Limited, operators of MMA2 Ikeja, Tosan Duncan Odukoya, has emphasised the importance of recognising and enhancing the forces that drive tourism in today’s world of travel and adventure.
Odukoya, who made the declaration during a Breakfast Forum hosted by Philips Consulting Limited and the Nigeria- South Africa Chamber of Commerce (NSACC) held in Lagos on October 31, described infrastructure and process flow as foundational for building a vibrant tourism sector.
Speaking as a panelist at the event with the theme ‘Rethinking Tourism in Nigeria” Duncan empha-sised that the success of tourism depends on well-structured and efficient infrastructure, which plays a pivotal role in mapping out the traveller’s journey.
Using MMA2 as an example, she highlighted continuous growth and improvement as key enablers for delivering world-class service, saying: “These enablers include rethinking technology, reengineering process flows, and enhancing people training.”
The COO said the objective of
MMA2 is to establish a viable value chain within the travel, trade, and tourism sector through innovative and customer-focused marketing with the approach involving smart customization, advanced segmen-tation, and the use of technology to drive modernization and create multifaceted business models.
“It’s worth noting that Bi-Courtney Aviation Services Limited after creating a culture and lifestyle Art Gallery Experience, is currently upgrading its check-in systems through the upgrade of its Common User Passenger Processing Systems (CUPPS). This upgrade aims to reduce idle time for customers by offering shorter check-in times and more quality- controlled waiting time.
“The ongoing IT infrastructure upgrade demonstrates BASL’s commitment to maintaining the highest standards in operational requirements. This includes support for seamless passenger facilitation, check-in, and boarding systems.
Simultaneously, the company is upgrading its internal enterprise resource planning model to a top-notch system.”
During the breakfast event, which brought together titans of tourism, resort owners, airlines, travel companies, and entertainment drivers, Odukoya emphasised that today’s air travellers belong to a discerning socio-economic demography, seeking transparency, corporate responsibility and efficiency in their travel experiences.
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