From left, Specialist, Customer Experience, Etisalat Nigeria, Sowari Akosionu; Etisalat Customer, Mr Titus Olorunnisola and Director, Brands and Experience, Etisalat, Mr Elvis Ogiemwanye, during Etisalat’s Customer Forum held in Ilorin, Kwara State, last week.
In furtherance of its commitment to creating innovative avenue for better customer engagement and quality touch points, Etisalat Nigeria, again hosted its customers in Ilorin, Kwara State, at its quarterly interactive feedback session, Customer Forum.
The Etisalat Customer Forum is an interactive feedback session aimed at engaging customers to deepen relationships. The session provides a platform for valuable engagement with customers through constructive feedback on their experiences from using various services and products on the Etisalat network.
Speaking at the interactive forum, held last week in Ilorin, the state capital, Director, Brands and Experience, Mr Elvis Ogiamwanye, said the forum further underlined Etisalat’s recognition of its customers as being very important to the continued growth of the network in Nigeria.
While stating that the Customer Forum initiative was launched in 2010 with the objective of receiving feedbacks from customers across a wide range of issues, he revealed that feedbacks received at previous customer forums have helped the company in developing innovative products and services that solve every day problem for the customers.
Ogiamwanye added: “At Etisalat, we are passionate about delivering value to our customers. This is why we come to them regularly so they can speak with us about our products and services. The feedbacks we get from them serve as a major input that has accelerated our growth in the Nigerian telecommunication industry.”
A customer, who works with a fashion publication, Christina Odigie, commended Etisalat for the superior quality of its data service in Ilorin, and said this has empowered her to do more in view of the nature of her vocation.
“I work for a fashion magazine, so I am always online 24/7 so I can stay ahead of fashion trends. I love to stream videos, download media, check Instagram and other social media platforms. I must say that Etisalat data quality is second to none”, she enthused.
Kwara State Commissioner for Environment, Otunba Taiwo Joseph, also commended Etisalat for its swift response to solving customers’ complaints. “I had some challenges with my line, it was fixed in no time after I complained at the Etisalat Experience Centre on Stadium Road here in Ilorin. Since then I have been enjoying both data and voice services without complaint,” he said.
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