E-payment: Why most bankers can’t attend to customers quickly —ATCON

Most bankers are merely trying to understand how certain systems in the Electronic Payment landscape work, and can not quickly attend to customers that encounter problems while using them.

President, Association of Telecommunication Companies of Nigeria (ATCON), Engineer Olusola Teniola who disclosed this to Nigeria Tribune said attributed this development to the inability of operators to test systems before their deployment as well as and inconsistencies.

He said most of these technological equipments are only tested  in the laboratory and so when launched in the public, “we become guinea pig.”

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In Nigeria according to Teniola,  “we are too reactive. Maybe the systems are tested only in the laboratory and so when launched in the public, we become guinea pigs and even the bankers themselves are trying to understand the system. That is why they can’t attend to you immediately because there are errors they can’t account for.”

He made this observation while reacting to rising cases of debits on customers’ accounts after printing transaction failure notice at the Point of Sales (PoS) terminals, and delays in reversals by commercial banks,

Nigerians have being expressing strong dissatisfaction over services rendered by majority of the commercial banks through POS terminals transactions.

Nigeria Interbank Settlement System (NIBSS) has called on all the parties involved to take steps towards immediate return of cardholders’ money.

According to the NIBSS, whenever there is a transaction decline, the system is supposed to reverse the transaction such that a debited cardholder would receive a reversal credit.

But recently, majority of such transactions has lingered for more than a month prompting outpouring of customers complaints at banking halls and on social media.