Dana Air announces customer-centric easy facilitation exercise

Determined to ease passengers’ facilitation and check-in processes, Dana Air has added yet another customer-centric solution called Roving Check-in Agents.

According to the airline, the cutting edge innovation which will supplement the self-check-in kiosk at the airport will aid in speedy check-in for passengers travelling with just hand luggage.

“What we are offering in roving agents is an immense value addition for our guests”, said the Media and Communications Manager of Dana Air, Kingsley Ezenwa.

‘’Though these roving agents mainly cater to passengers with hand baggage, they also issue boarding passes to customers with check-in luggage. They do this strapped with two mobile devices, a palmtop to punch in the PNR number and a mini printer that prints the boarding passes; walk around the check-in counter issuing our customers their boarding passes instantly.’’

“We will continue to invest in technology for ease of reservation, booking and check-in for our guests. We introduced the self-check-in kiosk some years back and now roving. We’re slowly moving away from dedicated check-in counters for passengers with hand luggage, to more innovative methods”.

Similarly, the airline has announced exclusive cash plus miles deals for members of its loyalty program called Dana Miles Club.

Speaking on the new deals for Dana Miles Club members, the Deputy Chief Executive Officer of the airline, Sukhjiner Mann said:’’our customers have actually been through a lot with the ongoing scarcity and hike in the cost of jet A1 and we remain sincerely sorry for the inconveniences these recent issues may have caused, but these are exciting times for our frequent flyers and intending members of the Dana Miles Club.

‘’With one mile selling for N3.00, members can now buy miles and part-pay for tickets using miles plus cash. Existing members get a 20 per cent discount when they buy miles to pay for tickets while new members get 3,600 bonus miles when they buy 14,400 miles to get an economy ticket.

‘’This is surely the best time to be a member of Dana Miles as your accrued miles is now the game-changer. And if you are a new member, it’s time to buy miles to get instant economy or business class tickets as your desire.’’