Africa’s leading payroll and HR software company, SeamlessHR, has reiterated its commitment to exceptional service to satisfy its customers.
It disclosed this in a statement to mark Customer Service Week 2023, with the theme ‘Team Service’. It said the annual celebration, which is marked by the pledge of organisations to deliver exceptional customer experiences, aligns perfectly with SeamlessHR’s dedication to customer success and productivity.
In the statement released on the occasion, the Director of Customer Success, Toun Akinsunmi, elaborated on the organisation’s approach to exceptional customer service, rooted in the principles of understanding the customer’s journey, segmenting customers based on unique needs and managing customer perception positively.
Akinsunmi also emphasised the paramount importance of organisational culture in delivering exceptional customer service.
She stated, “Within our organisation, we firmly believe that every team member, regardless of their position, plays a pivotal role in providing top-tier service to our valued customers.
Our unwavering commitment to delivering extraordinary customer experiences is deeply rooted in our corporate culture, where we understand that customer satisfaction is not merely a goal but an integral part of our identity and mission.”
Acknowledging that not all customers are alike, SeamlessHR said it has implemented a segmentation strategy based on unique needs and preferences.
“This thoughtful categorisation empowers the company to tailor interactions, ensuring each customer receives precisely what they require,” it said.
The statement concluded with SeamlessHR expressing gratitude to every member of its customer service team and all customer service professionals who continually provide exceptional service and reaffirming its dedication and commitment to improving the productivity of African businesses through digital transformation.
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