AON kicks against incessant attacks of airline workers by aggrieved passengers

Airline Operators of Nigeria (AON) have kicked against the incessant attacks on airlines workers by irate passengers across the airports.

The operators expressed their grievances over the latest attack on some staff of Max Air and the wanton destruction of the airline’s properties by some unruly passengers due to a flight delay.

President of AON, Dr Abdulmunaf Yunusa Sarina, in a statement issued, lamented that the incident had further heightened their deepest concern and worry over the increasingly deplorable state of security and the rising threat to the lives of airline staff and their properties at Nigerian airports.

The AON, however, warned that it may be forced to have a rethink on how to respond in such circumstances should a similar occurrence like the unfortunate case with Max Air happen to any of its member airlines henceforth.

According to the AON leader, “the airport vicinity is a sensitive and sacrosanct environment where people are not allowed to behave in callous and uncontrollable manner, even as he decried a situation where passengers were allowed to have access into sensitive restricted areas of the airport and attack airline staff or prevent a plane from departing to other destinations because a particular flight was delayed or cancelled which he said puts the country in a bad light in the international community.

The AON chief explained that issues of delay or cancellation could be addressed in a civil manner without resorting to violence, stressing that the unruly passengers that went after Max Air and destroyed the computer reservation systems further exacerbated the problem for other passengers going to other destinations. Such acts are completely unacceptable.

His words: “AON understands the frustrations whenever a flight is delayed or cancelled and we apologize to passengers on behalf of airlines for such delays or cancellations. It is however instructive to note that delays happen worldwide and there are conditions that cause them.

“In Nigeria, 80% of the causes of delays and cancellations are due to factors that are not in the control of airlines. Airlines operating in Nigeria are forced to operate in an environment that is wrought with infrastructure deficiencies that are highly disruptive to normal schedule reliability and on-time performance.”

ALSO READ FROM  NIGERIAN TRIBUNE

• I Lied To Police That I Killed My Husband To Make Him Allow Me Visit My Dad —Woman Who Claimed She Stabbed Spouse To Death
  
• Kidnappers Set Up Camp In Lagos, Invade Estate Twice In Three Days, Kill Two, Abduct Three

He listed some of the more prevalent causes of delays and cancellations to include: “unavailability and rising cost of Jet A1 (which today costs above N585 per litre in Lagos, N607 in Abuja and Port Harcourt, and N685 in Kano), inadequate parking space for aircraft on the apron sometimes leading to ground accidents, inadequate screening and exit points at departure, inefficient passenger access and facilitation, natural and unforeseen circumstances such as weather and catastrophic failures (e.g. bird strikes & component failures), and restrictions caused by sunset airports among others.”

Appealing to passengers to express some restraint in expressing their displeasure or frustrations during flight delays or cancellations, the AON Chief declared:

“It is also necessary to put on record that while passengers are entitled to their rights, they also have some obligations and responsibilities. For instance, in Part 19 of “Nig. CARs 2012, Vol. II highlights some rights and responsibilities of passengers”.

The airline group called on the Federal government through the Ministry of Aviation and the Federal Airports Authority of Nigeria (FAAN) to beef up security at the nation’s airports and ensure that the lives of airline staff and their properties are lawfully protected.