Virgin Atlantic introduces free COVID-19 insurance cover on all bookings

•Announces measures to protect flying club members

THE British flag carrier, Virgin Atlantic has extended its measures to protect flying club members who have been impacted by the global travel restrictions caused by COVID-19, whilst introducing improvements to make Flying Club even more rewarding.

This is just as the airline has announced that its customers can book with confidence this year with the introduction of free COVID-19 insurance cover on all new and existing bookings.

Having become the first UK airline to automatically extend loyalty status in March 2020, with all Flying Club Gold and Silver members given an extra six months’ tier status, and all voucher validity extended, the airline is now further extending validity by an additional six months.

The development means all members will have an extra year in total to maintain tier status and redeem a host of benefits. The automatic extension gives members more time to use their valuable miles, achieve tier points or use rewards such as Companion, Upgrade or Clubhouse vouchers.

Furthermore, in a first for any UK airline loyalty programme, Virgin Atlantic Flying Club members will now also be able to earn tier points on Virgin Atlantic redemption flights using miles – providing greater opportunities for customers to progress or maintain their tier status, every time they fly with Virgin Atlantic.

Commenting, Senior Vice President, Data and Customer Loyalty at Virgin Atlantic, Oli Byers said: “We recognize our loyalty programme is extremely important to our Flying Club members and we want to ensure our most loyal customers don’t lose out on their benefits while they’ve had less opportunity to fly with Virgin Atlantic.

“This additional six-month extension – making an extra year in total gives our members peace of mind that they have even more time to enjoy and renew their hard-earned tier status or redeem their vouchers. Following our return to the skies last month, we’re committed to supporting our customers and welcoming them back on board when the time is right for them.”

The introduction of free COVID-19 insurance cover policy, which applies automatically to all flights booked with Virgin Atlantic, the airline said was designed to complement existing travel insurance and provide additional peace of mind for upcoming trips, whether customers are already booked or plotting a getaway.

According to the airline; “In the event that they or anyone else on their booking becomes ill with COVID-19 while travelling, Virgin Atlantic COVID-19 Cover ensures related costs are covered, no matter how long the trip is or even if they’re visiting another destination on the same overseas trip. The insurance policy is fulfilled by Allianz Assistance and covers emergency medical and associated expenses while abroad totalling £500,000 per customer the highest value of policy offered by any airline to date, with no excess payment required.”

The policy also covers expenses incurred up to £3,000 if a customer is denied boarding, at either departure or in destination, or has to quarantine due to positive or suspected COVID-19 during a trip.

 

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