VIDEO: Our IT teams are working tirelessly to fix flight problems —British Airways

Paddy Anigbo, a Nigerian national visiting his wife in the United Kingdom on their wedding anniversary, said his plane sat on the tarmac at Heathrow for about four hours after landing. The plane’s entertainment system and air conditioning were operating, and free snacks and drinks were served.

But, he told CNN by phone: “No alcohol, which is wise. You don’t want that kind of chaos.”

“There’s no real frustration,” Anigbo, an IT specialist, said while still on the tarmac. “I mean, the frustrations are there. We all want to get off the plane and go home.”

Anigbo praised the flight crew and lamented that the pilot, at one point, announced that he would give hourly updates.

“What’s pretty clear is that the situation in the terminal is quite serious and the IT systems are being worked on and this is going to take a while,” he said.

When Anigbo’s plane finally reached the gate, he described the scene as “chaos.”

“We don’t even know where to pick up our luggage,” he said.