The management of Ibadan Electricity Distribution Company (IBEDC) has said its esteemed customers can now vend and pay electricity bills with ease across its franchise after the difficulty experienced over the past week.
According to a statement by the company, the vending downtime was due to a major lightning strike at its head office which severely damaged some of its communication and IT infrastructure.
IBEDC’s Chief Operating Officer, John Ayodele, while apologizing to customers on the inconveniences and delay experienced over the past week, said that IBEDC had a one-day downtime which led to panic buying by customers and subsequently spiraled into the backlog seen over the weekend to early this week.
To ensure the backlog was quickly resolved, the company extended its working hours and upgraded its IT infrastructure to accommodate the increased traffic both at its offices and via online.
The company throughout this period communicated and empathized with its customers on traditional and social media, allaying their fears and discouraging panic buying, where applicable canopies and drinks were provided to minimize discomfort to customers.
The statement added, “Once again, we apologize and reassure customers that all our payment channels are fully functional now. We also appeal to customers to continue to take advantage of our alternate payment channels namely, online at www.ibedc.com, bank branches, USSD to reduce wait time at our offices.”