The event, held in Ikeja, the Lagos State capital, witnessed a large attendance of GOtv agents comprising of canvassers, Moms and Pops (M&Ps) and Sabimen from the Lagos and Ogun regions.
General Manager, GOtv Nigeria, Akin Salu, explained that the training was designed to empower the vendors with the technical skills to provide support to the subscribers, being the brand’s point-of-contact in communities.
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“In the first place, these Canvassers, Moms and Pops (M&P) and Sabimen are community ambassadors for GOtv. So these are the people that the customers reach out to when they have issues that need fixes. So essentially apart from just selling, they also help us fix issues within the communities. So these are the go-to-people for GOtv,” he said.
The Canvassers, M&Ps and Sabimen were trained on the rudiments of GOtv service, including the installation process and the possible challenges, the importance of decoder upgrade, common error codes and solutions, methods of troubleshooting on installation and decoders, and the procedure to swap GOtv decoders.
Awards were also given to agents, who distinguished themselves while working for the brand in their various capacities, with Dabuchi Ventures winning the overall prize for Lagos Region 1.
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