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Malware attack: Smile Communications re-assures customers of safety

Smile Communications Nigeria has once again assure its customers of the security and safety of their connectivity on the Smile Network.  The company implores its customers currently experiencing service disruption caused by the reported malware on some notable Broadband Service Providers in Nigeria over the weekend to visit their nearest Smile shop for immediate attention and solution.

Acknowledging that some of its customers devices were affected by the reported malware believed to have been instigated by Jisatsu, Smile Nigeria noted that the bulk of customers on its network were unaffected by the malware as a result of its timely identification of the malware activities through its firewall. Smile Nigeria nonetheless regretted any inconvenience caused by the incident and advised those that have noticed any service disruption to contact the nearest Smile shop or to call customer care line.

Smile, the pioneer of 4G LTE in West Africa, is a full service telecommunications company of choice in Nigeria.

The company, in a statement, reassured its teeming customers that it has always adopted the best technologies in enhancing its network infrastructure so as to withstand any attack.

The quick response from Smile and its willingness to support customers on its network who experienced service disruption due to the malware has received commendation from industry analysts.

For instance, Dr Funsho Akomde, Secretary of Business Renaissance Group (BRG), commended Smile for its swift response and willingness to stand by its customers at all time.

In a similar vein, Mr Smart Egbuchalam, President of The Telecoms Collective, noted that the robustness of the cutting edge technologies deployed by Smile ensures its unmatched data quality, voice clarity and overall network integrity. He however, advised the company to always be wary of the antics of hackers who have insatiable appetite for destruction.

Renowned for its pacesetting streak, Smile launched the first 4G LTE network in West Africa in Nigeria in 2014 revolutionising the way people access the Internet.


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