Eko Electricity Distribution Plc has commenced an enumeration and area mapping programme for deployment of smart electricity meters to customers within its operational territory.
Making this disclosure at a town hall meeting with customers under the Apapa Business District of the company, the Managing Director/CEO of EKEDC Plc, Engr. Oladele Amoda, represented by the company’s Chief Operating Officer, Mr. Sam Nwaire, said the enumeration and area mapping exercise was being carried out in all the eight Business Districts of the company.
He also hinted that the purpose of the company was fully committed to its meter roll-out plan through phased deployment of smart meters to all unmetered customers throughout the company’s licence area.
According to him, though the exercise would be carried out in phases, every area would be covered in the end adding that officers of the company have already embarked on a house to house inspection in designated locations for the commencement of the exercise.
Nwaire then appealed to all customers to please co-operate with dully identified officials of the company who will be coming to their areas for the exercise.
He deplored a situation whereby officials on their lawful duties for the company were being harassed and molested in some communities under the guise of protesting against some issues between such communities and EKEDP.
While responding to questions and observations by some customers at the town hall meeting, he further reiterated the company’s commitment to promoting a very cordial relationship between it and its customers though prompt attendance to all complaints and grievances by customers; adding that every area and community is vital to the attainment of the company’s corporate goal.
Nwaire appealed to anybody having one form of complaint or the other against any aspect of the company’s operations to bring up such complaints through the appropriate channel; promising that such complaints would be treated with despatch.
He said customers should not resort to group action to lodge their complaints since each customer entered into service agreement with the company on individual basis.
He also condemned the practice by some communities that are rejecting electricity bills; saying that each customer having complaints on his bill should bring it up for it to be treated on its merit.
Many customers of the company who spoke at the occasion expressed delight at the customer engagement initiative. They advised that such interactive forum should be regularly held to provide solutions to their power supply challenges.