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Eko Disco apologises to consumers over outage

The Management of Eko Electricity Distribution Company (EKEDC), has apologised to customers within its operational territory, over the power outage that lasted between 5 p.m. and 9:47 p.m. on Friday.

A statement by the General Manager, Corporate Communications, EKEDC, Mr Godwin Idemudia, on Saturday, in Lagos, said that the outage was due to a major transmission fault that resulted in a system collapse of the National Grid.

“We are apologising to our customers who were affected by the outage for the inconveniences caused.

“We assure that measures are in place for the immediate rectification of any fault occurring within the company’s network,’’ the news agency of Nigeria (NAN) quotes Idemudia as saying.

He urged customers with any complaint relating to power supply or any aspect of the company’s services, to lodge such complaints.

According to him, the complaints should be through the 24-hour Customer Care platform or the social media platform.

Idemudia also urged members of the public to help protect power facilities in their area, against acts of vandalism by unscrupulous persons.