Diamond Bank has introduced an online loan application platform that allows customers to request for a loan, monitor and receive automatic feedback on the approval process anywhere, anytime without hassles.
With this, the bank has reaffirmed its commitment to continue to drive financial inclusion of the un(der)banked in the economy, and consolidated its revolutionary leadership role in the crusade for quality service delivery through digital innovations.
The new Diamond loan application is a convenient, hassle free application and it is not limited to Diamond customers only, the bank said in a statement.
The bank added that the online loan application platform was in line with its vision to be at the forefront of using technology to deliver quality customer service that goes “beyond banking”, saying “with the introduction of the Diamond loan platform in this technology driven age, it will be unnecessary for an individual to leave the comfort of his or her home to visit a branch to apply for a loan.”
Ayona Trimnell, Head, Corporate Communications Division of Diamond Bank, said the digital transformation offers invaluable benefits and advantages to the customer, pointing that the new online loan platform is simple and user-friendly.
“It gives the customer greater control of the loan application process because the customer is able to monitor the loan requests and the interactive loan calculator helps the customer to plan his/her monthly repayment. Also, the online loan platform provides access to information on personal and business loans,” said.
Diamond Bank’s digital initiative started in 2014, when it launched a major redesign of its website to promote more digital services for its customers and financial inclusion of the unbanked in Nigeria.