Delta Air Lines has earned the top overall score for the 6th consecutive year on the Business Travel News (BTN) Airline survey, sweeping all ten categories and bettering 2015 scores in each.
This win according to the airline celebrated the outstanding performance and industry-leading customer service Delta people provide every day.
Commenting on the development, Steve Sear, President, International & E.V.P Global Sales for the airline, “Each year, we set ‘Win BTN’ as a company-wide goal and all 80,000 Delta people set out to deliver by providing an industry-leading customer experience around the globe. This win marks six years in a row of Delta outperforming our competitors in the eyes of the business travel community and the fourth year that we’ve ranked highest in every category. This achievement, and being named No. 1 again this year by BTN readers, further validates our ongoing commitment to creating a seamless travel experience for our customers.”
BTN voters, who manage tens of billions of dollars in annual, corporate travel spend, selected the top U.S. carrier in the survey based on their perceptions of airline performance in negotiating and maintaining preferred programs, delivering service and providing value.
This survey provides important validation of an airline’s efforts to provide the best experience for corporate customers. No other airline has been selected six consecutive times in the survey’s 19-year history.
Delta Air Lines which serves nearly 180 million customers each year, in 2016, was named to Fortune’s top 50 Most Admired Companies in addition to being named the most admired airline for the fifth time in six years.